The basic plan has a maximum downstream speed of Kbps, which is the slowest of all four plans. The downstream speed is times faster than the company's dial-up service, and offers home networking, streaming video, online gaming, movie downloads and photo sharing.
This package provides you with download speeds of as many as 6 Mbps, unlimited local calling and domestic direct dialed long distance at a low cost per minute for calls placed any time to any location throughout the United States. U-verse Internet also provides you with a high-performance router that you can use on multiple computers in your home, a firewall that protects your network from hacking and other intrusions, and parental controls that let you control what websites your children can access.
U-verse Internet uses fiber optics, which transmit a larger amount of data using waves of light than the normal metal wiring used by DSL Internet. NormanS to shek. Instead, I'm getting barely 1 Mbps according to speedtest.
However, I am getting near the Kbps upload speed the advertised upload rate for Elite accounts. So, I'm at a loss as to why my download speed has dropped so dramatically and consistently. Any help in troubleshooting this would be greatly appreciated. Current stats from the SpeedStream are below. Unfortunately, I don't have comparison stats when my line was achieving the 6 Mbps down. I encountered a similar problem earlier this year. It turned out to be my modem going south on me.
A new modem and I was back in business. Do you have another modem you can try? Do you have a Wal-Mart nearby? You can go get one, try it and see, and then order a decent modem if that is the case and return the to Wal-Mart. Yeah, it might be "gaming the system" but you do what you have to do to get these problems solved.
However, if you haven't already, call tech support first ugh and get to 2nd tier support -- they may be able to shed some light on the issues. Requires a "rip and rebuild" to fix it. Some have reported that Tier 1 phone support understand "rip and rebuild", and will put you through to Tier 2 for the fix.
Takes all of 15 minutes, tops and requires a modem reboot, I think to fix it. I'll try the tech support route to see about the "rip and rebuild" and then if that doesn't go anywhere test out that new modem from Wal-Mart. Thanks for the info on "rip and rebuild". Hopefully that gets some attention Exactly the same has been happening to me since I got dsl elite, I have been calling customer support for days and they only tell me that I'm getting the speed from the test they run and there is nothing they can do.
I'm having the exact same problem here in Dallas except my upload sucks too. Got a person in the Philippines today who had me reset my modem which required a new password. Didn't help. I've been on the line with tier 1 and two support for more than 5 hours over the last two weeks. Nothing has changed on my end since the trouble began. They sent a new Mortorola modem to replace my speedstream I get the same down load speeds whether on my wireless network or hooked directly to the modem.
I've had a rip and rebuild done twice. In almost all cases ATT keeps telling me my line looks great. They are sending a tech out to inspect the lines today. However, a rep on saturday said something curious to me about whether I'm experiencing this problem from 6 meg down to about 1. I hadn't tested since I work for a living, so on Sunday I speedtested my connection all day. Starting at 5pm in the evening and lasting indefinitely I get the slowdown to between 1. So during peak use times for me I am getting throttled.
I don't bit torrent, or download huge files. I think the tech today will tell me my line is fine. Good luck with your issues too. An update on my issue for anyone that is interested So I bit the bullet Mon night and called tech support. After 2hrs on the phone and getting up to both 2nd tier tech support and maintenance physical line support , they could find nothing wrong on their end.
They could see that I was getting a very slow connection but everything in both departments showed that I was setup at the Elite tier 6 Mbps down. They scheduled a tech to come to my house tonight. He came today and saw some errors on my line which he resolved by switching my line to the spare line running alongside the original line.
This resolved the errors on the line but not my speed issues I'm still getting no more than 1. The tech then left my house to check out the connection from the nearby hub. He called and told me the connection was slow from their too, thereby eliminating my house, line, or modem from being the problem. He told me that since he was a "wire guy", he couldn't find anything wrong with the connection from my end and thus the problem lies somewhere in "the central office".
He notified them that there is an error somewhere on their end and I am to wait until they look at the issue. So, I'm now in the waiting mode and hopefully will hear from them tomorrow.
I'll update this thread again when there is new development on my issue. On the one hand its nice to know that nothing is wrong on my end but on the other hand it would have been easier if I just had a bad modem. Grogs join Saint Charles, MO. I bet this is a classic 'Redback profile issue'. I had the same problem and I asked them to look at my 'RedBack profile' at the start.
After a good deal of time they finally checked it and guess what, it had been changed for reasons unknown! The Redback profile was set to 1. They have no idea how it got changed but changed it was. In the two calls to support on the slow-down issue I ask them to check the Redback profile and they outright refused.
If they had checked they would have saved a tech visit and I would have had my weekend back. Time Warner RoadRunner cable modem speed. The end result of this was not about paying more for a faster rate. That is all well and good. Just saying. I don't blame him one bit.
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